Last updated: 10 September 2025

• QUELINK L.L.C -FZ maintains the https://quelink.ae/ Website ("Site").
• United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
• Visa or MasterCard debit and credit cards in AED will be accepted for payment
• The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
• We will not trade with or provide any services to OFAC and sanctioned countries
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
• Cardholder must retain a copy of transaction records and https://quelink.ae/ policies and rules
• User is responsible for maintaining the confidentiality of his account

1. Introduction

Welcome to quelink.ae! By accessing our services, you agree to be bound by these Terms of Service. Please read them carefully.

2. User Responsibilities

As a user, you agree to provide accurate information, respect intellectual property rights, and refrain from engaging in prohibited activities.

• Provide accurate and current information when registering.
• Do not share or distribute unauthorized content.
• Follow all applicable laws and regulations.

3. Prohibited Uses

Users are prohibited from using our services in any way that could damage or harm the service or other users. Prohibited uses include:

• Attempting to hack or disrupt the service.
• Uploading harmful or malicious software.
• Engaging in any form of harassment, spam, or phishing.

4. Intellectual Property Rights

All content provided by [Company Name], including text, images, and trademarks, is the intellectual property of [Company Name] or licensed for use by us. Unauthorized use is prohibited.

5. Limitation of Liability

quelink.ae shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.

6. Account Termination

We reserve the right to suspend or terminate your account if we suspect any violation of these Terms of Service or misuse of our platform.

7. Changes to Terms

quelink.ae reserves the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of UAE. Any disputes will be resolved in the courts.

9. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Email: finance@quelink.ae

 

1. General Policy

We understand that plans can change. This cancellation policy outlines our requirements for notice periods and the associated fees for cancellations. By making a booking, you agree to comply with this policy.

2. Cancellation by Customer

If you wish to cancel your booking, the following terms apply:

• More than 48 hours in advance: You will receive a full refund.
• 24-48 hours in advance: You will receive a 50% refund of the booking fee.
• Less than 24 hours in advance: No refund will be provided.

3. Late Arrival or No-Show

If you fail to arrive at the scheduled time or do not show up without prior notice, no refund will be provided. Please make sure to be on time to avoid cancellation fees.

4. Cancellation by Us

In rare cases, we may need to cancel a booking due to unforeseen circumstances. In such cases, we will inform you as soon as possible and offer a full refund or the option to reschedule.

5. Refunds

All eligible refunds will be processed within 7-10 business days from the date of cancellation and will be issued to the original payment method used at the time of booking.

Please note that no refunds will be issued for any booking that has already been delivered. Delivered orders may be eligible for revisits based on our service guarantee as discussed by our service representative or call center in form of written communication subject to proof of such communication. No verbal commitments will be entertained.

6. Modifications

If you need to modify your booking, please contact us at least 24 hours before the scheduled time. Modifications are subject to availability, and additional fees may apply.

7. Contact Us

If you have any questions regarding our cancellation policy, please contact us at:

Email: finance@quelink.ae

Cookies And Techniques:

QUELINK L.L.C -FZ, use files of cookies and other identification techniques through its application, websites, e-mails, & adds through net, for explained purposes in application which is small text files stored on browsers or devices by websites and internet media and advertisements. Also, “CABBY” for ELECTRONIC TRANSPORT SERVICES CO.L.L.CL.L.CL.L.C., use cookies files & similar techniques for the purpose of users/client’s authentication, preferences & settings, define category of content, provide & measure the effectiveness of advertising campaigns, in addition to analyzing location traffic statues, direction roads & locations co-ordinates, understand the general online behaviour & interests of people who interact with its services.  

Also, “QUELINK L.L.C -FZ, may allow others on their behalf, to present services of public measuring & analyzing, display advertisements online, and track performance of these ads and report on whether positive or negative. These entities may use cookies or other techniques to identify users/clients devices & web references and its websites by use of their own cookies for more information regarding use of cookies & other techniques, for the purpose of marketing, improvement of services, expanding net-work of users/clients, achievement of smart data goals to ensure presenting the best results & highest level of performance of communication, co-ordination & communication responsibilities in a safe and reliable way to develop methods of providing support and innovation.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

Pricing & Currency

The price and currency displayed at the checkout will match those on the transaction receipt. The final amount charged to the customer's card will be reflected in the cardholder’s currency. All transactions on this platform are processed in AED (United Arab Emirates Dirham).

Refund & Cancellation Policy

Cancellation Deadline: Customers may cancel their subscription at any time. However, to avoid charges for the next billing cycle, cancellations must be made at least seven (7) days before the next billing date.

Example:

• If your next billing date is April 10, you must cancel by April 3 to prevent auto-renewal.
• If you cancel on April 5, your cancellation will take effect in the next cycle, and you will still be charged for the April 10 renewal.

Pricing And Description

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

No Partial Refunds

Once a billing cycle has started, partial refunds will not be issued.